{"id":2322,"date":"2025-04-01T15:00:59","date_gmt":"2025-04-01T20:00:59","guid":{"rendered":"https:\/\/2021.allxposible.com\/biod\/?page_id=2322"},"modified":"2025-04-02T09:01:35","modified_gmt":"2025-04-02T14:01:35","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/2021.allxposible.com\/biod\/pqrs\/","title":{"rendered":"PQRS"},"content":{"rendered":"<h2 style=\"text-align: center;\">\u00bfNecesita contactarnos?\u00a1Hablemos!<\/h2>\n<p style=\"text-align: center;\">Escuchar a nuestros integrantes del Circulo Simbi\u00f3tico de Negocios nos permite entender sus necesidades.<\/p>\n<p style=\"text-align: center;\">Hablemos de sus peticiones, quejas, reclamos, sugerencias, denuncias o felicitaciones.<\/p>\n<p style=\"text-align: center;\"><strong>Este canal tambi\u00e9n est\u00e1 disponible<\/strong> para efectuar reclamos por calidad y cantidad de nuestros productos y solicitar inspecciones de calidad y cantidad de la entrega de productos y\/o los procedimientos de ejecuci\u00f3n, agradecemos realizar tu solicitud con anticipaci\u00f3n para que tu experiencia sea la mejor.<\/p>\n<p style=\"text-align: center;\"><strong>Podr\u00e1 radicar su PQRS a trav\u00e9s de los siguientes canales:<\/strong><\/p>\n<p style=\"text-align: center;\">1. Comunicaci\u00f3n escrita; por medio de los buzones que se encuentran ubicados en la porter\u00eda de la Planta de Facatativ\u00e1 diligenciando el formato que se encuentra disponible en el buz\u00f3n.<br \/>\n2. Ingresando al bot\u00f3n debajo y diligenciando los datos solicitados<\/p>\n<p style=\"text-align: center;\"><strong>Gesti\u00f3n, soluci\u00f3n:<\/strong><\/p>\n<p style=\"text-align: center;\">Se eval\u00faa la aceptaci\u00f3n de las PQRS recibidas y se ingresan al sistema para su respectiva soluci\u00f3n de acuerdo con la causa de la Petici\u00f3n, Queja, Reclamo o Sugerencia.<\/p>\n<p style=\"text-align: center;\"><strong>Respuesta<\/strong><\/p>\n<p style=\"text-align: center;\">Una vez ingresada y aprobada la PQRS se genera la respuesta correspondiente, la cual ser\u00e1 enviada al correo suministrado por el solicitante, en el caso en que se requiera un plan de acci\u00f3n la respuesta enviada al correo ser\u00e1 parcial y se notificar\u00e1 las acciones y el tiempo para resolver la solicitud.\n","protected":false},"excerpt":{"rendered":"<p>\u00bfNecesita contactarnos?\u00a1Hablemos! Escuchar a nuestros integrantes del Circulo Simbi\u00f3tico de Negocios nos permite entender sus necesidades. Hablemos de sus peticiones, quejas, reclamos, sugerencias, denuncias o felicitaciones. Este canal tambi\u00e9n est\u00e1 disponible para efectuar reclamos por calidad y cantidad de nuestros productos y solicitar inspecciones de calidad y cantidad de la entrega de productos y\/o los [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"plantilla-pqrs.php","meta":{"footnotes":""},"class_list":["post-2322","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>BioD - PQRS<\/title>\n<meta name=\"description\" content=\"PQRS - Evolucionando hacia una vida mejor\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/2021.allxposible.com\/biod\/pqrs\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BioD - 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